Refund policy

Dew Active Returns & Store Credit Policy

At Dew Active, we want you to love your activewear. If a fit or style isn't quite right, we offer returns for Store Credit so you can easily find your new favourite piece!

Return Period & Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return and store credit, your item must be in the exact condition you received it:

  • Unworn, unwashed, and unused

  • Free of makeup, deodorant, or perfume marks

  • With all original tags attached and hygiene seals intact

  • In its original packaging

Proof of purchase (order number or email receipt) is required to process all returns.

Non-Returnable Items

For health, hygiene, and sale restrictions, we cannot accept returns on:

  • Items marked as "Final Sale" or purchased during warehouse clearance sales

  • Gift Cards

  • Sports bras, swimwear, or undergarments if the hygiene liner/seal has been removed, tampered with, or broken

How to Start a Return

  1. Contact our support team at dewactivewear@gmail.com with your order number and the reason for your return.

  2. If your return meets our policy conditions, we will send you instructions on where and how to send your package.

  3. Please note: Items sent back to us without prior authorization will not be accepted.

Return Shipping

  • Customers are responsible for paying all return shipping costs. Shipping fees paid on original orders are non-refundable.

  • We strongly recommend using a trackable shipping service, as Dew Active cannot be held responsible for packages lost or damaged in transit.

Store Credit & Exchanges

Once your returned item is received, inspected, and approved by our team:

  1. We will issue your refund in the form of a Dew Active Digital Gift Card / Store Credit via email.

  2. Store credit does not expire and can be applied toward any future order at dewactive.com.au.

  3. If you want a different size or item quickly, you can place a new order using your store credit code as soon as it arrives in your inbox.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please email us immediately at dewactivewear@gmail.com with:

  • Your order number

  • A clear photograph of the issue

We will evaluate the issue right away and resolve it for you—including providing a prepaid return label and a replacement or original payment refund where required by law.